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SLA reports

  • LMS1 SLAs February 2017

    Hi all In February 2017, Tech Support completed 109 Kayako tickets. 5 of those tickets did not meet the resolution SLA. This is 5% as a percentage. Thanks Jenny Martin IT Support and Transition Manage...

  • January 2017 SLAs

    Hi all In January 2017, Tech Support completed 121 Kayako tickets. 6 of those tickets did not meet the resolution SLA. This is 5% as a percentage. Thanks Jenny Martin IT Support and Transition Manager...

  • December 2016 SLAs

    Hi all In December 2016, Tech Support completed 124 Kayako tickets. 6 of those tickets did not meet the resolution SLA. This is 5% as a percentage. This is a large improvement from previous figures: 2...